Privacy Policy
Privacy Policy (Australia – Queensland, APP Compliant)
Last updated: 07 December 2025
This Privacy Policy outlines how we collect, use, and manage your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Personal Information we collect
We may collect the following information:
Name, email, and phone number
Home address or location for service delivery
Details about your home layout, storage needs, or project requirements
Photos of your space (only with your consent)
Payment information (not stored by us; processed securely via third-party providers)
Communication records (emails, messages, forms)
We do not collect unnecessary or sensitive information unless absolutely required.
2. How we collect personal information
We collect information when you:
Submit a contact form or booking request
Email or call us
Provide details during an in-home consultation
Approve photos for portfolio use
Make payments via a payment processor
We do not use automated tracking technology beyond standard website analytics.
3. Why we collect personal information
We collect personal information to:
Provide and improve our services
Communicate with you regarding bookings, recommendations, and follow-up
Process payments and invoices
Deliver personalised organisation and styling plans
Maintain internal records
Share photos (only with permission)
We do not sell, rent, or trade your information to any third party.
4. Disclosure to third parties
We may share your information only when necessary, including:
Payment processors
Product suppliers (for order delivery)
Courier services
Trades or third-party providers (only with your consent)
Legal authorities if required by Australian law
All disclosures follow the Australian Privacy Principles.
5. Data security
We take reasonable steps to protect your data, including:
Secure digital storage
Protected devices
Encrypted payment processing
Limiting access to authorised personnel only
However, no online system can be 100% secure. You use our website and services at your own risk.
6. Access & correction of your information
Under Australian Privacy Law, you may:
Request access to your personal information
Request corrections or updates
Request removal of certain stored data
We will respond within a reasonable timeframe.
7. Photos & media content
We will never take or use photos of your home without your consent.
Photos approved for marketing will not contain personal or identifying information.
You may withdraw consent at any time.
8. Data retention
We retain client information only for as long as necessary for:
Service delivery
Legal compliance
Accounting obligations
We securely delete or anonymise data when it is no longer required.
9. Cookies & website analytics
Our website may use basic cookies or analytics tools to improve user experience. These tools do not collect personally identifiable information unless you submit it voluntarily.
You can disable cookies through your browser settings.
10. Changes to this Privacy Policy
We may review and update this Privacy Policy as needed.
The latest version will always be posted on our website.
11. Contact Us
For privacy questions, access requests, or concerns:
Email: [email protected]
Website: www.irma24.org
Location: Gold Coast, QLD, Australia